HP OpenView Operations Administrator's Reference - filibeto.org

Tuning and Troubleshooting OVO
Troubleshooting Problems
406
Analyzing Symptoms
When you encounter a symptom associated with a problem, make a note
of all associated information:
❏ Scope
What is affected?
Distinguish between management server and managed node
problems.
If you suspect that a problem exists on a managed node, try to
duplicate it on a different node to find out whether it is
node-specific.
Distinguish between the administrator GUI and the operator
GUI.
If you suspect that a problem exists with an operator, try to test
the situation it on another operator, to see whether the problem
can be duplicated.
❏ Context
What has changed?
Determine if anything has changed on your network or with the
product configuration:
Hardware
Software
Patches
Files
Security
Configuration
Name services
Routing
Utilization
❏ Duration
How long, and how often? Is the problem consistent (fails every time)
or intermittent (fails only sometimes)?
Chapter 11