HP OpenView Operations Administrator's Reference - filibeto.org

Tuning and Troubleshooting OVO
Troubleshooting Problems
410
Forwarding Unmatched Messages
Unmatched messages are messages that do not match message
conditions or suppress conditions. Unmatched messages assume the
default severity level assigned by the message source template that
processes them. Users can change the severity level to enable messages
that match the assigned severity level condition to be forwarded.
CAUTION You should not use the assigned default severity value “Unknown.” If you
use this severity level, messages that relate to serious or critical
problems are marked as “X” in the “U” (Unmatched) column in the
message browser. Such serious or critical messages could be ignored.
Users should report unmatched messages to the OVO administrator. The
OVO administrator can then improve the existing templates by adding
message or suppress conditions.
Reporting Errors through the GUI Error Dialog Box
Any errors that relate to GUI processes are displayed in an error dialog
box, which automatically pops up, as needed. To get more detailed
information about an error message displayed there, select one line of
the message in the dialog box, and click the [Help] button.
Typical errors that relate to GUI processes include the following:
❏ User Errors
Syntax errors when typing input
Semantic errors (for example, unknown system)
Required objects not selected while performing a task
❏ Communication Problems
Communication problems between user interface processes and the
display manager (for example, an action cannot be performed
because the management server is down). This includes errors
reported from X applications and applications configured as No
Window started from the Application Desktop, and errors reported
by starting operator-initiated actions.
Chapter 11