HP OpenView Operations Administrator's Reference - filibeto.org

About Notification Services and Trouble Ticket Systems
Configuring Notification Services and Trouble Ticket Systems
280
Configuring Notification Services and
Trouble Ticket Systems
This section shows you how to integrate an external notification service
or trouble ticket system into OVO. The high-level steps in this section
provide you with an overview of the configuration tasks. For more
detailed configuration information, see the OVO Administrator’s Guide
to Online Information.
Configuring Notification Services
To configure a notification service, follow these high-level steps:
1. Set up the notification service.
Do the following:
a. Write a script or program that calls the service.
For details, see “Guidelines for Writing Scripts and Programs” on
page 278.
b. Set up a notification method in the OVO administrator GUI.
In the OVO Node Bank, use the Actions: Utilities ->
Notification Service... menu.
2. Set the notification schedule.
Schedule your external notification services according to a timetable.
Determine which services are used at what time during the week.
For example, you could schedule a phone call at work during working
hours, and a phone call at home during evenings and weekends. In
the OVO Node Bank, use the Actions: Utilities ->
Notification Service... menu.
3. Set external notification for a message condition.
Configure messages to be forwarded to the external notification
service according to the schedule you have set. Determine which
messages send external notifications by setting a switch in the
Condition No. window.
Chapter 7