HP OpenView Operations Administrator's Reference - filibeto.org

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About Notification Services and Trouble Ticket Systems In this Chapter 276 In this Chapter This chapter explains what you need to consider when configuring a link between OVO and an external notification service or an external trouble ticket system. It explains how to write scripts and programs to automatically call an external notification service or an external trouble ticket system when a message is received on the management server. It also describes the high-level steps used to integrate an external notification service or trouble ticket system into OVO. Finally, this chapter describes the parameters provided by OVO to call a notification service, and to forward a message to a trouble ticket system. Chapter 7
About Notification Services and Trouble Ticket Systems What is a Notification Service or Trouble Ticket System? What is a Notification Service or Trouble Ticket System? You can configure OVO to automatically call an external notification service or an external trouble ticket system when a message is received on the management server. You can set up programs and scripts to notify users by modem, telephone, or email. You can also send event-specific details to a trouble ticket system you have predefined. Notification Services A notification service can be any form of communication that is used to inform an operator of a very important event. For example, you could use a pager, send a Short Messaging Service (SMS), or an email. OVO allows you to set up different notification mechanisms for each of your operators. In addition, you can schedule your external notification services according to a timetable. Trouble Ticket Systems Trouble ticket systems are used to document, track, and resolve reported problems A number of trouble ticket solutions offer integrations with OVO. See www.openview.hp.com for a complete list. HP OpenView Service Desk HP OpenView Service Desk is HP OpenView’s solution to successfully manage all aspects of your business processes. Service Desk has been tightly integrated with OVO. You can configure OVO to send all events or specific events to Service Desk. The event information is mapped to a Service Desk incident. The first time an event is sent an incident is created in Service Desk. Service Desk is then the owner of that event. The import mapping in Service Desk defines which event attributes will be imported into the Incident fields. See www.openview.hp.com for more information about this integration. Chapter 7 277
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HP OpenView Operations Administrato
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Intel Itanium Logo: Intel, Intel I
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Contents 6 About Default Node Group
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Contents 8 Types of Templates . . .
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Contents 10 About Character Code Co
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Contents 11. Tuning and Troubleshoo
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Contents 14 Enabling and Disabling
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Contents 16 Maintaining the Managed
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Contents 18
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Preface This guide explains HP Open
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Who Should Read this Guide This gui
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Conventions The following typograph
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OVO Documentation Map HP OpenView O
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Table 2 OVO Manuals (Continued) Man
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OVO Online Information The followin
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34 ❏ Help Instructions Instructio
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36 Accessing the Online Help To acc
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Installing OVO Agents on the Manage
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Configuring OVO In this Chapter 76
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Configuring OVO About Preconfigured
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Configuring OVO About Database Repo
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Configuring OVO Configuring Flexibl
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Configuring OVO About Variables 168
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Installing and Updating the OVO Con
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HP OpenView Performance Agent In th
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HP OpenView Performance Agent About
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HP OpenView Performance Agent Insta
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About OVO Language Support Localizi
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About the OVO Java-based Operator G
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About OVO Processes In this Chapter
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About OVO Processes About Communica
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About OVO Processes About Managemen
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About OVO Processes About Managed N
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About OVO Processes About Process S
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About OVO Processes About Process S
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Tuning and Troubleshooting OVO In t
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Tuning and Troubleshooting OVO Tuni
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Tuning and Troubleshooting OVO Trou
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Tuning and Troubleshooting OVO Solv
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Tuning and Troubleshooting OVO Acce
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About OVO Security In this Chapter
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About OVO Security About System Sec
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About OVO Security About Network Se
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About OVO Security Creating the OVO
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Maintaining OVO In this Chapter 520
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Maintaining OVO Downloading Configu
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Maintaining OVO Backing up Data on
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Maintaining OVO Configuring a Datab
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Maintaining OVO Maintaining the HP
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Maintaining OVO Maintaining OVO Dir
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Maintaining OVO Maintaining the Man
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Maintaining OVO Maintaining the Man
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Maintaining OVO Maintaining License
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Maintaining OVO Maintaining License
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Maintaining OVO Changing Hostnames
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Administration of the OVO Managemen
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About OVO Managed Node APIs and Lib
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About OVO Managed Node APIs and Lib
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About OVO Tables and Tablespaces in
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About OVO Man Pages In this Appendi
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About OVO Man Pages Man Pages in OV
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About OVO Man Pages Man Pages in OV
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About OVO Man Pages Man Pages for O
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About OVO Man Pages Man Pages for H
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All Pending Details Report, 123 All
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Cluster administration overview, 57
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facilities, 72 de-installing See al
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control, 538 converting managed nod
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ice_proxy_address option itooprc, 3
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overview, 296-309 setting character
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overview, 287-295 setting character
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emotely, 343-344 configuring access
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opcseldist utility, 214 opctmpldwn,
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overview, 219-240 software requirem
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See also recovering redistributing
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user profiles, 274 severity message
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tools backup, 524 controller, 347-3
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string, 144 648
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