IT Baseline Protection Manual - The Information Warfare Site

Safeguard Catalogue - Personnel Remarks
____________________________________________________________________ .........................................
S 3.7 Point of contact in case of personal problems
Initiation responsibility: Head of Personnel Section; personnel
committee/works council Implementation responsibility: Personnel Section;
personnel committee/works council Inadequate performance of duties may
often be due to personal problems of an employee. Examples of such
problems are, for instance, a high level of indebtedness, addiction-related
illness, or difficulties encountered at the place of work (excessive or too little
demands made upon an employee; mobbing). In order to help the individual
concerned to cope with such problems, it may be helpful in many cases if
he/she can turn to a confidant. That person, acting as a point of contact, should
both attend to the interests of the individual concerned and offer him/her
practical assistance and safeguard the interests of the company/agency and,
jointly with the individual concerned, explore possible solutions.
However, it must be possible also for superiors and colleagues to turn to such
a confidant (e.g. shop stewards) when peculiarities by third parties have been
observed which point to lessened reliability of the individual concerned. The
confidant must be able to speak, and offer help, to the individual concerned.
Such a role can be assumed by the personnel committee, works council,
company medical officers. All staff members must be informed of the
establishment of such a point of contact. External advice is provided, for
instance, by the counselling centres of statutory health insurance funds.
Additional controls:
- Who can be contacted by staff members if they have any personal
problems?
____________________________________________________________________ .........................................
IT-Baseline Protection Manual: Oktober 2000