IT Baseline Protection Manual - The Information Warfare Site

Safeguard Catalogue - Personnel Remarks
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S 3.8 Point of contact in case of personal problems
Initiation responsibility: Head of Personnel Section; personnel
committee / works council
Implementation responsibility: Personnel Section; personnel committee /
works council
An employee's inadequate performance of duties may often be due to personal
problems. Examples of such problems include a high level of indebtedness,
addiction-related illness, or difficulties encountered at the place of work (e.g.
excessive or too few demands made on an employee, mobbing). It can often
help the individual concerned to cope with such problems if he/she has a
confidant to turn to. That person, acting as a point of contact, should attend to
the interests of the individual concerned and offer him/her practical assistance,
while at the same time safeguarding the interests of the company/agency and,
jointly with the individual concerned, explore possible solutions.
However, it must also be possible for line managers and colleagues to turn to
this a confidant when strange actions or behaviour have been observed in
another individual which suggest he/she has become less reliable. The
confidant must be able to speak to and offer help to the individual concerned.
Such a role can be assumed by the staff council, works council or company
medical officers. All staff members must be informed of the establishment of
such a point of contact. External advice is provided, for instance, by the
counselling centres of statutory health insurance funds.
Additional controls:
- Who can be contacted by staff members if they have any personal
problems?
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IT-Baseline Protection Manual: Oktober 2000
Appoint a confidant