IT Baseline Protection Manual - The Information Warfare Site

Threats Catalogue Deliberate Acts Remarks
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T 3.37 Unproductive searches
The Internet offers millions of information sites, documents and files. In order
to navigate in the enormous amount of information on offer, a simple mouse
click can be used to follow up cross-references. This enables users to rapidly
switch to further information sites, which then have cross-references to even
more sites. Navigating from one site to another using cross-references is called
"surfing" and can lead to extremely time-consuming searches.
In many organisations, Internet services have been introduced without
thoroughly examining the goals connected with them and the expected effects.
The training and assistance for the users are often inadequate, leading to
unproductive searches in the diversity of information offered on the Internet.
Both the users and those responsible for IT often fail to realise how much such
queries cost. A consultancy firm estimates that surfing and unnecessary or
long research in the Internet causes personnel and communication costs of
several million that could be avoided each year.
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IT-Baseline Protection Manual: Oktober 2000