IT Baseline Protection Manual - The Information Warfare Site

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Safeguard Catalogue - Personnel Remarks ____________________________________________________________________ ......................................... S 3.11 Training of maintenance and administration staff Initiation responsibility: Agency/company management; Head of Personnel Section; Head of IT Section; PBX officer; IT Security Management Implementation responsibility: Superiors Maintenance and administration staff require detailed knowledge of the IT components used. Therefore, they should at least receive training that will enable them - to carry out routine administration tasks independently; - to detect and remedy simple faults; - to carry out data backup by themselves; - to understand the measures taken by external maintenance staff, and - recognise manipulation attempts or unauthorised access to the systems. As a rule, relevant training will be offered by the suppliers of the IT systems or PBX facilities. In addition, the administrators of PBXs should be able - to assess the operational behaviour of the PBX by means of the control messages displayed on the devices; - to de-activate and to activate the PBX on their own initiative. ____________________________________________________________________ ......................................... IT-Baseline Protection Manual: Oktober 2000
Safeguard Catalogue - Personnel Remarks ____________________________________________________________________ ......................................... S 3.12 Informing all staff members about possible PBX warning notices, warning symbols and acoustic alarm signals Initiation responsibility: PBX officer; IT Security Management; personnel committee/works council Implementation responsibility: IT Security Management, Administrators All staff members should be aware of the meaning of warning notices and/or symbols and acoustic alarms of the PBX (telecommunications facility). In particular, this includes the following: - attention signal for direct voice calling; - busy override warning signal (trunk offering tone); - indication of handsfree operation; - indication of activated direct voice calling; - indication of automatic call-back; and - indication/flash in case of an add-on (three-party) conference. The use of features which are not officially authorised can be especially crucial to IT security. The warning indicators for these features should be known to all users. Additional controls: - Do the staff know what will happen if somebody makes a busy override call? - Do the staff know what will be indicated visibly and audibly by a direct voice call? - Is it possible to discern activation of handsfree operation? ____________________________________________________________________ ......................................... IT-Baseline Protection Manual: Oktober 2000
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