IT Baseline Protection Manual - The Information Warfare Site

Safeguard Catalogue - Personnel Remarks
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S 3.11 Training of maintenance and administration
staff
Initiation responsibility: Agency/company management; Head of
Personnel Section; Head of IT Section; PBX
officer; IT Security Management
Implementation responsibility: Superiors
Maintenance and administration staff require detailed knowledge of the IT
components used. Therefore, they should at least receive training that will
enable them
- to carry out routine administration tasks independently;
- to detect and remedy simple faults;
- to carry out data backup by themselves;
- to understand the measures taken by external maintenance staff, and
- recognise manipulation attempts or unauthorised access to the systems.
As a rule, relevant training will be offered by the suppliers of the IT systems
or PBX facilities. In addition, the administrators of PBXs should be able
- to assess the operational behaviour of the PBX by means of the control
messages displayed on the devices;
- to de-activate and to activate the PBX on their own initiative.
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IT-Baseline Protection Manual: Oktober 2000