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IT Baseline Protection Manual - The Information Warfare Site

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Safeguard Catalogue - Organisation Remarks<br />

____________________________________________________________________ .........................................<br />

S 2.115 Care and maintenance of workstations for<br />

telecommuting<br />

Initiation responsibility: Head of <strong>IT</strong> section<br />

Implementation responsibility: Head of <strong>IT</strong> Section, administrators,<br />

telecommuters<br />

A special concept geared towards the care and maintenance of telecommuting<br />

workstations and encompassing the following points needs to be prepared:<br />

- Designation of a contact person for user service: This is the person with<br />

whom telecommuters establish contact on the occurrence of software or<br />

hardware-related problems. <strong>The</strong> user service is intended to provide quick<br />

assistance (also via telephone) and initiate maintenance as well as<br />

repairwork.<br />

- Maintenance appointments: Appointments for on-site maintenance<br />

should be announced well in time so that telecommuters can guarantee<br />

access to their home workstations at the arranged times.<br />

- Introduction of standard telecommuting computers: All telecommuters<br />

working for an institution should use defined, standard computers to<br />

facilitate problem-solving for the user service department.<br />

- Remote maintenance: If telecommuting computers are to be administered<br />

and maintained from a remote location, the necessary security measures<br />

and online access periods should be agreed upon. In particular, a security<br />

routine must be specified in order to prevent misuse of remote maintenance<br />

ports (refer to S 5.33 Secure Remote Maintenance Via Modem).<br />

- Transport of <strong>IT</strong>: For reasons of liability, specific persons should be made<br />

responsible for the transport of <strong>IT</strong> between the institution and home<br />

workstations.<br />

Additional rules are specified in S 2.4 Maintenance/repair regulations.<br />

Additional controls:<br />

- Does the telecommuter know who the contact persons for hardware and<br />

software-related problems are?<br />

- Is the user service familiar with the configuration of standard<br />

telecommuting computers?<br />

- Does the user service have the addresses of telecommuters to be able to<br />

provide quick assistance on location?<br />

____________________________________________________________________ .........................................<br />

<strong>IT</strong>-<strong>Baseline</strong> <strong>Protection</strong> <strong>Manual</strong>: Oktober 2000

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