FortisBC Inc. (FortisBC) Application for a Certificate of Public ...

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FortisBC Inc. (FortisBC or the Company)
Application for a Certificate of Public Convenience and Necessity
for the Advanced Metering Infrastructure Project
Response to British Columbia Utilities Commission (BCUC or the Commission)
Information Request (IR) No. 1
61.0 Reference: Project Costs and Benefits
Response:
Exhibit B-1, Tab 5.0, Section 5.1.2, p. 74
New staffing – Technical Analysts
Submission Date:
October 5, 2012
Page 147
For staffing, FortisBC has anticipated adding an additional 9.5 FTEs to support the AMI
system and new processes. The breakdown of these resources is as follows:
• Technical Analyst – two additional resources required for the day to day support
of AMI-related network infrastructure including servers, security appliances, routers and
firewalls. This role includes the planning and implementing of firmware and application
upgrades and providing help desk support;
61.1 Please detail the number of existing FortisBC IT resources, including staff,
contractors and consultants, that deal with network infrastructure including
servers, security appliances, routers and firewalls.
There are 13 IT internal technical staff that support and plan desktop, infrastructure and network
systems. This includes firmware and application upgrades for the overall IT environment.
Standard vendor support agreements are in place for all major components.
Support Breakdown:
• WAN/LAN/Active Domain/server/ corporate security support - 3 resources;
• IP phones/SAN/UNIX/VMware support - 3 resources;
• System control center systems, including related security - 2 resources;
• Second-level tech support - 3 resources; and
• First level tech support - 2 resources
Response:
61.2 Please provide the number of existing FortisBC IT resources, including staff,
contractors and consultants, that plan and implement firmware and application
upgrades and provide help desk support. Please detail the number and
complexity of existing IT systems at FortisBC and a relative comparison to the
number and complexity being added by the AMI Project.
Please refer to BCUC IR1 Q61.1 for the IT resourcing breakdown.
Provided below are the details related to existing IT systems, and the additional systems and
servers required as a result of the AMI Project.
Systems & Equipment supported: