Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
(choice)
Consumer
contract law
on services
Transport
of competition
and
unbundling
Financial
services
Network
services for
customers
(electricity,
gas,
telecommuni
cation, postal
services)
establishment
of competition
and
unbundling;
Services
such as
contracts
with liberal
profession
s and
craftsmen
way of
cross
border
services 318
Change of
supplier free
of charge 317 ,
Postal
services
through
deregulation
Transparency
Contract
specific
information
on price and
quality of
service
Envisaged: air
carrier right to
transparency
in real time 319 ;
Envisaged:
railway ticket
as prima facie
evidence for
contract
Insurance
(no specific
rules, but
mediator);
Financial
instruments
are directed
to the
potential
customer
Energy:
Contract
specific
information on
price and
quality of
service 320 ;
Postal
services:
tariffs must be
transparent
and nondiscriminatory
321
Information
must be
made
available in
a clear and
unambiguo
us
manner 322 ;
Information
through
consumer
organisation
s 323 , in a
clear and
unambiguo
us
manner 324
317 See the ERGEG proposition on switching process, fn. 210.
318 Articles 20 and 21 of the Service Directive.
319 COM (2005) 46 final on air carrier rights, 16.2.2006 at (47).
320 See the ERGEG proposition on price transparency process, fn. 210.
321 See Article 12 last indent Directive 2002/39/EC on financial instruments.
322 Article 22 (4) of the Service Directive.
323 Article 21 (1) c) of the Service Directive.
324 Article 22 (4) of the Service Directive.
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