Services Standards: Defining the Core Consumer Elements ... - ANEC

I. To the European Commission and Member States: Establishing a European
regulatory framework on standardisation of services.....................................205
II. To the European Commission and Member States: Elevating the role and
function of consumer representation in European standardisation of services.207
III. To the European Commission and CEN/CENELEC: Improving the consumer
impact on European standardisation of services...........................................208
IV. To ANEC: The need for further studies ........................................................209
Literature .........................................................................................................211
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