Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Apertures of
private
letterboxes
and letter
plates
Requirement
s and test
methods
EN 13724
Quality of
service
Measuremen
t of transit
time of endto-end
for
single piece
priority mail
and first EN
13850
Guide to
implementat
ion of EN
13850
Quality of
service,
Measuremen
t of
complaints
and redress
procedures
EN 14012
Quality of
service,
Measuremen
t of loss of
registered
mail and
other types
of postal
service
using a
track and
trace system
EN 14137
Quality of
service
Measuremen
t of transit
time of endto-end
for
single piece
non-priority
mail and
second
class mail
EN 14508
Equipment 4.1.
classification
(aperture
types and
sizes),
corrosion
resistance,
security,
5.
requirements
5.3.
ergonomics
and safety,
5.3.1.
installation
height of the
aperture,
5.6. security
(theft
protection)
Premises
3. Pre-contractual stage and conclusion of contract
None of the technical standards deal with the pre-contractual stage or rules on
how to conclude the contract. The relevant Directives 97/67/EC and
2002/39/EC require universal accessibility for posting letters also in rural areas.
The technical standards do not pick up on that issue.
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