Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
Furniture
removal
service
specification
EN 12522-1
Furniture
removal
provision of
services
EN 12522-2
Furniture
removal
Specification
for storage
EN 14873-1
Furniture
removal
provision of
services
EN 14873-2
Accessibility of
the service
Freedom to
contract (choice)
Transparency
Information
obligations of
the supplier
4.2. initial
contact and
preliminary
information on
the structure of
the service (4.3.
and 4.4.)
3.2. information
prior to
commencement
of service,
broken down
into 3.2.1.
preliminary
information,
3.2.2. further
information,
3.2.3. elements
of the
agreement
Information
available on
request only
Advice
4.2. initial
contact by way
of a preliminary
physical survey
3.2.1. initial
contact to be
made by a
delegated
employee of the
service provider
Availability of
contract terms
prior to the
conclusion of
the contract
5.2. the enlisted
terms must be
made available
before the
contract is
entered into
3.2.2. minimum
elements for
offer of services,
3.2.3. minimum
elements of the
agreement
Information on
the applicable
law
6.7. liability rules
should comply
with the national
regulations and,
if need be, with
those of the EU
3.3.1. national
or European
regulation
relevant to
handling,
packaging and
transport
operations
should be taken
into account
3.3.4.3. the
service provider
should select
only those items
of equipment
which are
designed and
manufactured in
accordance with
relevant
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