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Services Standards: Defining the Core Consumer Elements ... - ANEC

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Hans-W. Micklitz<br />

Form of contract<br />

conclusion<br />

Furniture<br />

removal<br />

service<br />

specification<br />

EN 12522-1<br />

4. Content of <strong>the</strong> contract<br />

Furniture<br />

removal<br />

provision of<br />

services<br />

EN 12522-2<br />

Furniture<br />

removal<br />

Specification<br />

for storage<br />

EN 14873-1<br />

Furniture<br />

removal<br />

provision of<br />

services<br />

EN 14873-2<br />

legislation.<br />

3.2.2. offer of<br />

service shall be<br />

in written form,<br />

3.2.3.<br />

agreement must<br />

be in writing<br />

The relatively well developed set of informational duties facilitates <strong>the</strong> definition<br />

of <strong>the</strong> rights and duties concluded under <strong>the</strong> contract.<br />

a) Affordability, minimum content, safety, quality and payment<br />

These technical standards lay down minimum requirements on <strong>the</strong> content of<br />

<strong>the</strong> contract. They equally contain a whole set of quality standards and to a<br />

lesser extent safety standards. Specific rules are only foreseen for <strong>the</strong> storage<br />

of furniture. Billing is not dealt with and payment modalities to a limited extent<br />

only.<br />

Furniture<br />

removal<br />

service<br />

specification<br />

EN 12522-1<br />

Furniture<br />

removal<br />

provision of<br />

services<br />

EN 12522-2<br />

Furniture<br />

removal<br />

Specification<br />

for storage<br />

EN 14873-1<br />

Furniture<br />

removal<br />

provision of<br />

services<br />

EN 14873-2<br />

Affordability<br />

Minimum<br />

content through<br />

contract terms<br />

5.2. a) to o) lists<br />

<strong>the</strong> minimum<br />

content of <strong>the</strong><br />

furniture<br />

removal contract<br />

4. <strong>the</strong> storage<br />

facility<br />

(minimum<br />

provision) 10<br />

items<br />

3.2.3. lays down<br />

minimum<br />

content of <strong>the</strong><br />

agreement<br />

156

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