Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
equipment
premises
Travel
agencies
and tour
operators
EN 13809
AFNOR AC
X 35-501
Accord on
package
tourism and
the disabled
Detailed
rules on
equipment,
1.8. on
installations,
Detailed
rules on
premises,
3. where
leisure
activities are
taken place,
4.
restauration,
5.
accommodati
on,
Hotel and
other type
of tourism
accommoda
tion EN ISO
18513
2.3. type of
room (single,
double, suite
etc),
3. services
(food and
beverages)
4. facilities
for guests,
4.2. body
care
2.12.
accommodati
on: rating
system
3. Pre-contractual stage and conclusion of contract
Recreational
diving
services
EN 14467
4.4.
emergency
equipment
procedures,
4.5. diving
equipment
(only
definitions)
7.1 and 7.2.
equipment
shall conform
to European
standards
(EN 14153-2,
or 14153-1 or
14413-2)
Language
study tour
EN 14804
3.2.5
accommodati
on (basic
information
on type),
4.2.3
classrooms
(appropriate
shape etc)
and common
areas
(communal
areas,
access to
toilets and
water/bevera
ges)
The first two columns below could be set aside as they contain definitions only,
although the type of service regulated implies the need to deal with the precontractual
stage and the conclusion of a contract. However, even the two other
standards on recreational diving services and language study tours remain
largely behind the requirements laid down in Directive 90/314/EEC on package
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