Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
break down the core consumer elements into minimum or baseline
requirements which will ideally guide ANEC as well as national consumer
representatives in their standardisation work. The strengths are highlighted in
the identification of already existing standards which deserve to be
denominated as “best practice”. The minimum or baseline requirements shall
contribute to define the consumer input into the standardisation of services.
Bearing in mind the on-going activities under the Second Programming
Mandate M/371 addressed to CEN by the European Commission, and, in
particular, the BSI led cross-sectorial service standardisation feasibility study 20 ,
it should be noted that the purpose of this study is to not only define core
consumer elements and their minimum requirements in service standards, but
to also analyse service standardisation in its broader, regulatory framework. As
such, the study at hand and the feasibility study led by BSI should be
considered as complementary.
Chapter I: European Integration and Standardisation of Services
20 See for more details Chapter III, III, 2, a).
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