Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
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<strong>Services</strong> <strong>Standards</strong><br />
Public<br />
passenger<br />
transport –<br />
Service quality<br />
definition,<br />
targeting and<br />
measurement<br />
EN 13816<br />
Goods<br />
transport<br />
chains, Code<br />
of practice for<br />
<strong>the</strong> provision<br />
of cargo<br />
transport<br />
services<br />
EN 13876<br />
Public<br />
passenger<br />
transport -<br />
Basic<br />
requirements<br />
and<br />
recommendati<br />
ons for<br />
systems that<br />
measure<br />
delivered<br />
service quality<br />
Business Plan<br />
Transport –<br />
Logistics and<br />
services<br />
CEN TC 320<br />
EN 15140<br />
Accessibility of<br />
<strong>the</strong> service<br />
3.2. 2) access to<br />
PPT system<br />
including<br />
interface with<br />
o<strong>the</strong>r transport<br />
modes<br />
Freedom to<br />
contract (choice)<br />
Transparency<br />
Information<br />
obligations of<br />
<strong>the</strong> supplier<br />
3.2. 3)<br />
systematic<br />
provision on<br />
knowledge<br />
about a PPT<br />
system to assist<br />
<strong>the</strong> planning and<br />
execution of<br />
journeys<br />
Information<br />
available on<br />
request only<br />
Advice<br />
Availability of<br />
contract terms<br />
prior to <strong>the</strong><br />
conclusion of<br />
<strong>the</strong> contract<br />
Information on<br />
<strong>the</strong> applicable<br />
law<br />
Form of contract<br />
conclusion<br />
177
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