Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
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Hans-W. Micklitz<br />
Right to<br />
withdrawal and<br />
cancellation<br />
rights<br />
Compensation<br />
for improper<br />
information<br />
supply<br />
Compensation<br />
for<br />
incomplete/insuf<br />
ficient<br />
performance<br />
Joint/subsidiary<br />
liability in<br />
trilateral<br />
contracts<br />
Liability for<br />
personal injury<br />
and belongings<br />
Liability<br />
insurance<br />
Travel<br />
agencies and<br />
tour operators<br />
EN 13809<br />
Hotel and o<strong>the</strong>r<br />
type of tourism<br />
accommodatio<br />
n EN ISO 18513<br />
Recreational<br />
diving services<br />
EN 14467<br />
Language<br />
study tour<br />
EN 14804<br />
3.2.1. i) in case,<br />
charges and/or<br />
conditions<br />
governing<br />
refund and<br />
payment<br />
4.8. potential<br />
liability in<br />
providing <strong>the</strong><br />
contractual<br />
services<br />
5. Post-contractual stage – after-sales services, complaint handling,<br />
dispute settling, collective redress, protection against insolvency<br />
The European standard on recreational diving service does not contain rules on<br />
<strong>the</strong> post-contractual stage. Only <strong>the</strong> European standard on language study<br />
tours contains at least some rules on insolvency and complaint handling.<br />
Travel agencies<br />
and tour<br />
operators<br />
EN 13809<br />
Hotel and o<strong>the</strong>r<br />
type of tourism<br />
accommodation<br />
EN ISO 18513<br />
Recreational<br />
diving services<br />
EN 14467<br />
Language<br />
study tour<br />
EN 14804<br />
After-sales<br />
services<br />
Insolvency 3.2.3. b)<br />
information<br />
whe<strong>the</strong>r<br />
134
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