Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
Apertures of
private
letterboxes
and letter
plates
Requiremen
ts and test
methods
EN 13724
Quality of
service
Measureme
nt of transit
time of endto-end
for
single piece
priority mail
and first EN
13850
Guide to
implementat
ion of EN
13850
Quality of
service,
Measureme
nt of
complaints
and redress
procedures
EN 14012
Quality of
service,
Measureme
nt of loss of
registered
mail and
other types
of postal
service
using a
track and
trace
system
EN 14137
Quality of
service
Measureme
nt of transit
time of endto-end
for
single piece
non-priority
mail and
second
class mail
EN 14508
13850
Management
and staff
Service
provider/pers
onnel
2. Equipment and premises
Only one out of five standards deals with the equipment, that is with letterboxes.
European standard 13724 contains rules on the aperture size of private
letterboxes. The compromise found has not been unanimously accepted. In
Austria traditional post boxes have been replaced by ones conforming to the
new European standard. In contrast to the old ones they allow private mail
service providers to drop their letters and so forth because they have a slit. The
old ones were completely closed and could only be opened by the postmen who
had a key. The trouble is that now the post is accessible for everyone and
everyone can easily retrieve letters if they so wish. There is now a heated public
debate on this in Austria and it may be that the standard is revised as a result.
Apertures of
private
letterboxes
and letter
plates
Requirement
s and test
methods
EN 13724
Quality of
service
Measuremen
t of transit
time of endto-end
for
single piece
priority mail
and first EN
13850
Guide to
implementat
ion of EN
13850
Quality of
service,
Measuremen
t of
complaints
and redress
procedures
EN 14012
Quality of
service,
Measuremen
t of loss of
registered
mail and
other types
of postal
service
using a
track and
trace system
EN 14137
Quality of
service
Measuremen
t of transit
time of endto-end
for
single piece
non-priority
mail and
second
class mail
EN 14508
165