Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
1 on furniture removal specification covers a broad range of rights and
remedies. The regulatory technique is not to impose liability obligations on the
service provider, but to inform the customer on liability rules under the relevant
law. The standard is more specific on insurance rules. In this respect the
standard underlines the need of the service provider to secure the furniture
against possible damages. Similar or comparable rules are missing with regard
to storage of furniture.
Furniture
removal
service
specification
EN 12522-1
Furniture
removal
provision of
services
EN 12522-2
Furniture
removal
Specification
for storage
EN 14873-1
Furniture
removal
provision of
services
EN 14873-2
Right to
withdrawal and
cancellation
rights
6.6. unless
otherwise
stipulated, any
and all sums
paid in advance
shall be a
deposit. The
deposit is not
reimbursed if
the customer
cancels the
contract, if it is
the company,
the customer
receives twice
the deposit
Compensation
for improper
information
supply
6.7. liability,
The contract
shall indicate
the contractual
as well as the
legal liability
Compensation
for
incomplete/insuf
ficient
performance
6.7. liability,
The contract
shall indicate
the contractual
as well as the
legal liability
Joint/subsidiary
liability in
trilateral
contracts
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