Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
Accessibility
of the service
Freedom to
contract
(choice)
Transparency
Information
obligations of
the supplier
Information
available on
request only
Advice
Availability of
contract
terms prior to
the
conclusion of
the contract
Information
on the
applicable
law
Form of
contract
conclusion
Apertures of
private
letterboxes
and letter
plates
Requirement
s and test
methods
EN 13724
4. Content of the contract
Quality of
service
Measuremen
t of transit
time of endto-end
for
single piece
priority mail
and first EN
13850
Guide to
implementat
ion of EN
13850
Quality of
service,
Measuremen
t of
complaints
and redress
procedures
EN 14012
Quality of
service,
Measuremen
t of loss of
registered
mail and
other types
of postal
service
using a
track and
trace system
EN 14137
Quality of
service
Measuremen
t of transit
time of endto-end
for
single piece
non-priority
mail and
second
class mail
EN 14508
The technical standards do not fill the gap left by EC Directives 97/67/EC and
2002/39/EC. In theory there would have been the opportunity to develop
European standards on how a contract between a consumer and a private mail
service should appear. It seems as if the standards do not bear witness to the
fact that postal services are becoming more and more a privately run business.
167