Services Standards: Defining the Core Consumer Elements ... - ANEC

d) NEN in cooperation with SN
Services Standards
• ‘Smart house services for elderly and disabled people’, project No. 14
approved within CEN’s bid for programming mandate M/371 in
cooperation with SN 281 ,
e) Impact on standardisation of services
These national standards will from the basis of analysing the degree to which
standardisation of services takes core consumer elements into consideration.
3. European Standards Bodies (CEN and CENELEC)
For the sake of consistency all consumer-relevant initiatives CEN has
undertaken in the last years in the field of standardisation of services have been
taken into account. A first attempt to classify the different initiatives might be to
distinguish between guidelines, bottom-up and bottom-down approaches. Whilst
the guidelines set out factors to be considered in standard-making, the
distinction between the bottom-up and bottom-down approaches is more farreaching.
It is suggested that standards elaborated on the basis of EC
mandates (bottom-down) are supposed to be more comprehensive and more
consumer-policy orientated.
a) Guidelines
• CEN/CENELEC Guide 6 Guidelines for standards developers to address
the needs of older persons and persons with disabilities.
b) Bottom-up (from the National Standards Bodies)
Furniture removal
• Final draft EN 12522-1 and EN 12522-2 Furniture removal activities –
furniture removal for private individuals, Part 1 Service specifications and
Part 2: Provision of service.
• EN 14873-1 and EN 14873-2 Furniture removal activities – storage of
furniture and personal effects for private individuals – Part 1:
Specifications for the storage facility and related storage provision and
Part 2: Provision of the service.
Language study tour
• EN 14804 Language study tour providers – Requirements.
281 SN stands for Standard Norge, meaning “Standards Norway”.
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