Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Germany that the prices for all three services are broken down into three parts,
which renders price comparisons between different residential homes difficult. 405
So price transparency prior to contract making, and price transparency in the
billing is crucial. The two standards are of little help to consumers. On the other
hand it should be highlighted that the standards lay down quality and safety
standards. The latter are particularly important in all sorts of emergency
situations.
Affordability
Minimum
content through
contract terms
Smart house
services for
elderly and
disabled
people
NEN/SN
(project),
Residential
homes for
elderly people
AFNOR
(project)
and AFNOR NF
X 50-058
AFNOR NF X
50-58
5.1.4.1. detailed
set of
information to
be made
available at the
admission,
document of
reception,
contract, internal
statutes, quality
charter (if there
is one), price,
information on
financial
subsidies
Services for
resident people
AFNOR
(project)
and
AFNOR NF X
50-056
AFNOR NF X
50-056
3.3.2. offer of
service, detailed
rules on the
content of the
offer (prices,
advantages and
compulsions of
services,
payment
modalities,
competence of
service provider,
replacement,
continuity over
weekend,
modes of
evaluation,
indication to
Article L 121 -
21 Code de la
Consommation
(seven days of
CEN/CENELEC
Guide 6
Guidelines for
standard
developers to
address the
needs of older
persons and
persons with
disabilities
Assisted living
for the elderly
DIN 77800
4.4. shaping of
contractual
relationship
Separation of
the two
contracts, care
and renting
4.4.2.
requirements on
the care
contract
Price increase
Definition of
services
included in the
contract and
services
available on
request only
405 Micklitz, VuR 1998, 291.
146