Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
tours 403 . The level would have been substantially raised if the standard makers
would have taken the Directive into consideration – or if they did not want to do
so – to refer to the Directive by stating that the requirements of the package tour
Directive apply if the services are part of a package tour as defined by the
Directive and given shape by the European Court of Justice 404 . Seen against
such a background the two European standards do not contain much useful
information for consumers.
Accessibility
of the service
Freedom to
contract
(choice)
Transparenc
y
Information
obligations of
the supplier
Information
available on
request only
Travel agencies
and tour
operators
EN 13809
Hotel and other
type of tourism
accommodation
EN ISO 18513
2.4. type of tariff
(room only, bed
and breakfast)
Recreational
diving services
EN 14153-1-2-
3, EN 14413-1-
2-EN 14467
EN 14467
4.2.1.
Information prior
to provision of
service;
4.2.2.
Information
during service
provision
Advice EN 14467
7.1. clients shall
be advised on
Language
study tour
EN 14804
3.1. clear,
transparent,
true, legible,
readable
3.2. pre-booking
information
(general, care of
minors,
documentation,
declaration of
special
requirements,
accommodation
, course details)
3.3. predeparture
information
3.4. on arrival
information
3.2. g) on which
language is
spoken
403 OJ L 158, 23.6.1990, 59.
404 ECJ, 30.4.2002, Case C-400/00 Club Tour ECR 2002, I-4051.
131