Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Consumer
contract law
on services
Transport
Financial
services
Network
services for
customers
(electricity,
gas,
telecommuni
cation, postal
services)
Services
such as
contracts
with liberal
profession
s and
craftsmen
Information
obligations of
the supplier
Medium
related and
contract
related set of
information
duties
In particular:
right to know
the identity of
the air
carrier 325 ;
Envisaged:
detailed set
for railroad
passengers 326
Damage:
basic
information;
Life
insurance:
detailed set
of
information
duties
Investment
services:
detailed set
of
information
duties 327
Energy:
contract
related set of
information
duties, inter
alia transparent
information on
prices and
tariffs 328 ,
ERGEG
Transparency
of Prices, Best
practice
Proposition
Comprehen
sive set of
information,
inter alia the
price of the
service 329 ,
but method
for
calculating
on request
only 330 ,
Specificatio
ns within
the
comitology
procedure
possible 331
325 Regulation 261/2004, ruling that entered into force on the 16.7.2006, see press release of
DG TREN from 18.7.2006.
326 COM (2004) 143 final, 3.3.2004, Article 3 with Annex on railroad passenger rights.
327 In Articles 19-24 of Directive 2004/39/EC on financial services (1 level) and Articles 27 et
seq. of Directive 2006/73/EC (2 level) implementing Directive 2004/39/EC on financial
instruments.
328 Directive 2003/54/EC on electricity and 2003/55/EC on gas, Annex A c).
329 Article 22 (1) and (2) of the Service Directive.
330 Article 22 (1) (i) and (3) (a) of the Service Directive.
331 Article 22 (6) of the Service Directive.
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