Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Smart house
services for
elderly and
disabled
people
NEN/SN
(project),
Residential
homes for
elderly people
AFNOR
(project)
and AFNOR NF
X 50-058
Services for
resident people
(project)
and
AFNOR NF X
50-056
CEN/CENELEC
Guide 6
Guidelines for
standard
developers to
address the
needs of older
persons and
persons with
disabilities
Assisted living
for the elderly
DIN 77800
Transparency
AFNOR NF X
50-058
5.1. detailed set
of requirements
on reception and
admission
8.3. location and
layout of
information,
8.7. clear
language in
written or
spoken
information
4.1.1.1. purpose
of information
supply,
comparability,
4.1.3.
assessment
criteria of
transparency
8.10. slow pace
of information
presentation
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