Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
Smart house
services for
elderly and
disabled
people
NEN/SN
(project),
Residential
homes for
elderly people
AFNOR
(project)
and AFNOR NF
X 50-058
Services for
resident people
(project)
and
AFNOR NF X
50-056
CEN/CENELEC
Guide 6
Guidelines for
standard
developers to
address the
needs of older
persons and
persons with
disabilities
Assisted living
for the elderly
DIN 77800
Information
obligations of
the supplier
AFNOR NF X
50-058
Annex A list of
documents on 1)
the home 2) on
equipment and
premises, 3) on
type of car, 4)
on nutrition 4)
on leisure, 5) on
prices to be
made available
prior to the
conclusion of
contract
AFNOR NF X
50-056
3.2. a) making
an offer and
clearly indicating
the scope and
limits,
b) public
opening hours,
c) face to face
reception or via
telephone
3.3.2.1. b)
estimate of
costs, detailed
set of
parameters,
7. Tables of
factors to
consider during
the standards
development
process, (1)
labelling,
instruction and
warnings, (2)
packaging, (3)
materials, (4)
installation, (5)
user interface,
(6)
maintenance,
storage and
disposal, (7)
built
environment
with regard to
the respective
human abilities
(sensory,
physical,
cognitive,
allergy),
8. and 9. define
and specify the
factors to
consider under
7.
4.1.1.1-4.1.1.6
(building
environment,
apartment,
services,
services on
request, price)
detailed set of
information prior
to conclusion of
contract
4.1.1.2.-4.1.1.7
(see above and
additional
written
information on
payment
modalities,
treatment of
complaints,
contractual
rules, advice
prior to
conclusion of
contract)
detailed set of
information prior
to conclusion at
the last during
the first advice
Information
available on
request only
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