Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Services of Real Estate Agents
• Requirements for the services of real estate agents, CEN BT TF 180 is
the group currently drafting this standard.
Recreational diving services
• EN 14153-1 EN 14153-2 and EN 14153-3 Recreational diving services –
Safety related minimum requirements for the training of recreation scuba
divers – Part 1 Level 1 Supervised Diver, Part 2 Level 2 Autonomous
Leader; Part 3 Level 3 – Dive Leader.
• EN 14413-1 and EN 14413-2 Recreational diving services – Safety
related minimum requirements for the training of scuba instructors Part 1:
Level 1 and Part 2: Level 2.
• EN 14467 February 2004 Recreational diving services – Requirements
for recreational scuba diving service providers.
Tourism
• EN 13809 March 2003 Tourism services – travel agencies and tour
operators – Terminology.
• EN ISO 18513 October 2003 Tourism services. Hotels and other types of
tourism accommodation.
Transport
• EN 13816 April 2002 Transport – Logistics and services – Public
passenger transport – Service quality definition, targeting and
measurement.
• EN 13876 December 2002 Transport – Logistics and services – Goods
transport chains – Code of practice for the provision of cargo transport
services.
• EN 15140 April 2006 Public passenger transport – Basic requirements
and recommendations for systems that measure delivered service
quality.
• CEN TC 320 Business Plan ‘Transport – Logistics and services’.
c) Top-down (mandates from the European Commission)
Postal services
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