Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Insolvency
In-house
complaint
handling
Out of court
dispute
settlement
procedures
Collective
redress
Furniture
removal
service
specification
EN 12522-1
any dispute can
be met
5.2. j)
information on
the procedure
for dealing with
complaints or
complains
4.4. last indent
2 nd sentence.
Amicable
settlement
should include
identification of
the possibility
for involvement
of any
professional
organisation of
which the
service provider
may be a
member and of
any consumer
organisation
nominated by
the customer
6. Monitoring and inspection
Furniture
removal
provision of
services
EN 12522-2
Furniture
removal
Specification
for storage
EN 14873-1
Furniture
removal
provision of
services
EN 14873-2
3.4.2.
complaints
handling
3.4.3. resolution
of dispute
Amicable
settlement
should include
identification of
the possibility
for involvement
of any
professional
organisation of
which the
service provider
may be a
member and of
any consumer
organisation
nominated by
the customer
Those who request furniture removal services may be repeat players, i.e. they
do not use the service once in their lives, but several times. In this respect
customer satisfaction is eminent. Only two of the standards contain basic
requirements on monitoring and inspection.
Furniture
removal
service
specification
EN 12522-1
Furniture
removal
provision of
services
EN 12522-2
Furniture
removal
Specification
for storage
EN 14873-1
Furniture
removal
provision of
services
EN 14873-2
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