Services Standards: Defining the Core Consumer Elements ... - ANEC

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2. The Service Directive, consumer protection and standardisation ...............58
a) Home country control and host country control ......................................59
aa) Impact on standardisation of services ...............................................59
b) The two freedoms and the protection of consumers ...............................60
bb) Impact on standardisation of services ...............................................61
c) Information requirements .....................................................................62
cc) Impact on standardisation on services ..............................................62
d) Professional liability insurance and guarantees......................................63
dd) Impact on standardisation of services ...............................................64
e) Consumer contracts on services...........................................................65
ee) Impact on standardisation of services ...............................................65
f) Ensuring the quality of services through standardisation.........................65
ff) Impact on standardisation of services ...............................................67
g) Settlement of disputes..........................................................................68
gg) Impact on standardisation of services ...............................................69
3. The missing link – safety of services........................................................70
a) Public law means – requirements on professional skills..........................70
aa) Impact on standardisation of services ...............................................70
b) Public law means – pre- and post market control ...................................71
bb) Impact on standardisation of services ...............................................73
c) Private law means – liability for the safety of services.............................74
cc) Impact on standardisation of Services...............................................74
II. The new EC policy on technical standards .....................................................75
1. DG ENTR/DG MARKET and CEN – development of a strategy.................75
a) Impact on standardisation of services....................................................78
2. The broader perspective – the envisaged revision on the New Approach to
technical harmonisation and standards ....................................................79
3. Consumer policy in the intended revision of the New Approach .................79
a) Impact on standardisation of services....................................................81
III. Stocktaking – the existing and envisaged standards on consumer services......81
1. Guidelines and recommendations by the Finnish Consumer Agency..........82
a) Impact on standardisation of services....................................................82
2. Consumer service standards by National Standards Bodies ......................82
a) AFNOR...............................................................................................83
b) BSI .....................................................................................................83
c) DIN.....................................................................................................84
d) NEN in cooperation with SN .................................................................85
e) Impact on standardisation of services....................................................85
3. European Standards Bodies (CEN and CENELEC) ..................................85
a) Guidelines...........................................................................................85
b) Bottom-up (from the National Standards Bodies) ...................................85
c) Top-down (mandates from the European Commission) ..........................86
d) Impact on standardisation of services....................................................88
4. International Standards Bodies (ISO/IEC) ................................................88
a) Impact on standardisation of services....................................................89