Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
Furniture
removal
service
specification
EN 12522-1
Quality 4.3.
specifications of
the minimum
furniture
removal service
4.4.
Recommendatio
n for additional
optional
services
Safety
Billing
Payment
modalities
5.2. m) precise
indication of
terms of
payment
6.5. Terms of
payment to be
specified after
negotiation
Furniture
removal
provision of
services
EN 12522-2
4. organisation
and
implementation
rules of the
furniture
removal quality
approach
(communication,
responsibilities,
quality manual,
personnel,
equipment,
incidents/accide
nts, quality
control, control
of quality related
documents,
assessment of
subcontractors,
elimination of
non standard
service,
corrective
action)
Furniture
removal
Specification
for storage
EN 14873-1
5. container
storage,
6. loos storage
7. self-storage
units
4. 7 th to 9 th
indent, intruder
alarm system,
fire detection,
local fire control
b) Rights and remedies (withdrawal, compensation and liability)
Furniture
removal
provision of
services
EN 14873-2
3.3. receipt and
release of
stored items
(minimum
provisions),
4. formal quality
policy,
5. conducting,
controlling and
reviewing quality
policy
responsibilities,
6.
Quality manual
3.2.3. 12 th indent
invoicing
frequency and
the terms and
method of
payment
The set of standards is relatively well developed with regard to rights and
remedies. This is not at all surprising as damages and compensation claims of
customers belong to the daily business. In particular European Standard 12522-
157