Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Hans-W. Micklitz<br />
Smart house<br />
services for<br />
elderly and<br />
disabled<br />
people<br />
NEN/SN<br />
(project),<br />
Residential<br />
homes for<br />
elderly people<br />
AFNOR<br />
(project)<br />
and AFNOR NF<br />
X 50-058<br />
<strong>Services</strong> for<br />
resident people<br />
AFNOR<br />
(project)<br />
and<br />
AFNOR NF X<br />
50-056<br />
CEN/CENELEC<br />
Guide 6<br />
Guidelines for<br />
standard<br />
developers to<br />
address <strong>the</strong><br />
needs of older<br />
persons and<br />
persons with<br />
disabilities<br />
Assisted living<br />
for <strong>the</strong> elderly<br />
DIN 77800<br />
Safety<br />
AFNOR NF X<br />
50-058<br />
5.3.2. safety and<br />
security,<br />
5.3.2.1.<br />
Individual<br />
freedom,<br />
5.3.2.2.<br />
emergency<br />
management,<br />
5.3.2.3.<br />
protection of<br />
property,<br />
8.16.9.<br />
emergency<br />
routes in<br />
buildings,<br />
8.21. fail-safe,<br />
when incorrectly<br />
used product<br />
will fail a safe<br />
manner<br />
8.23 fire safety<br />
of materials<br />
Emergency call<br />
Billing<br />
Payment<br />
modalities<br />
AFNOR NF X<br />
50-058<br />
5.7.4.1. specific<br />
management<br />
rules in case of<br />
payment<br />
difficulties<br />
(contact to<br />
family, possible<br />
financial aids)<br />
b) Rights and remedies (withdrawal, compensation and liability)<br />
4.1.1.7. direct<br />
debit<br />
authorisation<br />
The standards under review do not contain rules on rights and remedies, with<br />
one exception: <strong>the</strong> French standard codifies <strong>the</strong> test period, which seems to be<br />
<strong>the</strong> rule in residential homes anyway.<br />
148
Change language