Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Smart house
services for
elderly and
disabled
people
NEN/SN
(project),
Residential
homes for
elderly people
AFNOR
(project)
and AFNOR NF
X 50-058
Services for
resident people
(project)
and
AFNOR NF X
50-056
CEN/CENELEC
Guide 6
Guidelines for
standard
developers to
address the
needs of older
persons and
persons with
disabilities
Assisted living
for the elderly
DIN 77800
Advice
AFNOR NF X
50-058
5.1.2.3. explain
documents of
admission,
5.1.3.1. explain
details of
contract and
price
AFNOR NF X
50-056
3.3.b) evaluation
of adequacy of
service in the
light of the
client’s needs
3.3. b) personal
visit at client’s
home
4.1.2. oral
advice besides
written
information,
Prior to
conclusion of
contract,
Cost free
Subject matter
of advice
(concept of care,
limits of
services, on the
apartment, on
costs and
financing
Availability of
contract terms
prior to the
conclusion of
the contract
4.1.1.7.
information on
contractual
relationship
must be made
available prior to
the conclusion
of the contract
Information on
the applicable
law
4.1.2.2. on the
non-applicability
of the German
Heimgesetz (Act
on Home Care)
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