Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
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Hans-W. Micklitz<br />
Network customers<br />
(electricity, gas,<br />
telecommunicatio<br />
postal services)<br />
<strong>Services</strong><br />
Co-regulation Self-regulation Participation of<br />
stakeholders<br />
participants<br />
consultative<br />
panel 204<br />
Measures shall<br />
include those<br />
under Annex<br />
A 207<br />
Postal services<br />
via quality of<br />
services 208<br />
MSts in Co-op<br />
with <strong>the</strong> Com<br />
encourage<br />
providers to<br />
take action on<br />
voluntary<br />
certification<br />
quality<br />
charters 212 ;<br />
Ibid.<br />
independent<br />
assessment of<br />
quality and<br />
Through <strong>ANEC</strong><br />
via potential<br />
future<br />
standardisation<br />
process<br />
No specific<br />
rules foreseen<br />
at EC level; but<br />
public<br />
guidelines on<br />
ERGEG’s<br />
consultation<br />
process 209 ,<br />
Through <strong>ANEC</strong><br />
via<br />
standardisation<br />
process<br />
From<br />
participation to<br />
cooperation,<br />
from providing<br />
input to state<br />
governed rules<br />
to developing<br />
voluntary rules,<br />
on which<br />
Member States<br />
and <strong>the</strong><br />
Commission<br />
might comment<br />
Impact on<br />
contract law<br />
Directive<br />
(business<br />
conduct/best<br />
practice<br />
2004/39 205 , 3 rd<br />
level rules<br />
under<br />
preparation 206<br />
ERGEG<br />
launches 3 best<br />
practice<br />
propositions on<br />
transparency<br />
customer<br />
protection and<br />
<strong>the</strong> supplier<br />
switching<br />
process 210<br />
Development of<br />
a whole set of<br />
European<br />
standards 211<br />
Direct impact<br />
through<br />
supplementing<br />
voluntary<br />
measures,<br />
mainly through<br />
technical<br />
standards<br />
elaborated by<br />
CEN/CENELEC<br />
;<br />
Indirect impact<br />
through<br />
204 http://www.cesr-eu.org/template.php?page=groups&id=24&keymore=1&BoxId=1.<br />
205 OJ L 241, 2.9.2006, 26.<br />
206 http://www.cesr-eu.org/index.php?page=consultation_details&id=76.<br />
207 Article 3 (5) 3 of Directives 2003/54/EC and Article 3 (3) 2003/55/EC.<br />
208 See Articles 16 and 20 of Directive 2002/39/EC on financial instruments.<br />
209 http://www.ergeg.org/portal/page/portal/ERGEG_HOME/ERGEG_PC/ERGEGPUBLIC-<br />
CONSULATIONPROPOSAL_APPROVED.PDF.<br />
210 http://www.ergeg.org/portal/page/portal/ERGEG_HOME/ERGEG_DOCS/ERGEG_DOCUM<br />
-ENTS_NEW/CUSTOMER_FOCUS_GROUP/PR-06-08_CFG-BestPractices.doc.<br />
211 To be analysed in more detail below, see Chapter V, V for a full analysis of <strong>the</strong> consumer<br />
relevant technical standards.<br />
212 Article 26 (1) of <strong>the</strong> Service Directive.<br />
56
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