Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
Premises
Furniture
removal
service
specification
EN 12522-1
Final Draft
4.1.3. suitability
of packing
material
Furniture
removal
provision of
services
EN 12522-2
materials)
4.3.4 equipment
(not packaging
material) means
renewal,
replacement,
maintenance
Furniture
removal
Specification
for storage
EN 14873-1
Whole standard
contains
detailed rules
safe storage,
5. container
storage,
6. loose storage,
7. self storage
3. Pre-contractual stage and conclusion of contract
Furniture
removal
provision of
services
EN 14873-2
Pre-contractual negotiations precede the conclusion of the contract. The service
provider can only make an offer if he has checked the furniture he has to
remove. This requires the service provider to visit the customer’s home or
office. The set of standards under scrutiny are largely based on the idea that the
customer needs to receive a set of pre-contractual information in order to
decide whether he wants to conclude a contract or not. The standards contain
information obligations as well as mandatory advice to the customer. Contract
terms should be made available before the conclusion of the contract. Furniture
removal is cross border business. That is why the standards provide for the
need to inform the customer on the applicable law. This is foreseen, however, in
a way, which might supersede the capacities of the service provider. The
standards presuppose that the service provider knows the different national as
well as the relevant European rules. The determination of the applicable law is
often quite complicated, in particular if the parties have not explicitly agreed on
the legal order to be applied. In this respect the technical standards seem to be
rather challenging.
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