Services Standards: Defining the Core Consumer Elements ... - ANEC

Services Standards
Consumer
contract law
on services
Transport
Financial
services
Network
services for
customers
(electricity,
gas,
telecommuni
cation, postal
services)
Services
such as
contracts
with liberal
profession
s and
craftsmen
Information
available on
request only
Detailed set
of
information
on
request 332 ,
inter alia on
the price
calculation
method;
Specificatio
ns within
the
comitology
procedure
possible
Advice
Responsible
lending 333
Insurance
no rules (but
mediator)
Financial
instruments:
Know your
product,
know your
customer,
agreement
in writing 334
Availability of
contract
terms prior to
the
conclusion of
the contract
In
commercial
communicati
ons prior to
the
conclusion of
the
contract 335
To be
provided prior
to the
conclusion of
the contract 336
General
contract
conditions
and clauses
before the
conclusion
of the
contract 337
332 Article 22 (3) of the Service Directive.
333 Modified proposal for a Directive of the European Parliament and of the Council on credit
agreements for consumers repealing Council Directive 87/102/EEC and amending Council
Directive 93/13/EEC, Interinstitutional File, 2002/0222 (COD). 2.10.2006.
334 Article 19 (7) of Directive 2004/39/EC in combination with the working document and
Articles 35 et seq. of Directive 2006/73/EC (2 level).
335 Article 10 (3) of Directive 2000/31/EC on e-commerce.
336 Annex A a) of Directives 2003/54/EC on electricity and 2003/55/EC on gas.
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