Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
Services Standards: Defining the Core Consumer Elements ... - ANEC
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Hans-W. Micklitz<br />
<strong>Consumer</strong><br />
contract law<br />
on services<br />
Transport<br />
Financial<br />
services<br />
Network<br />
services for<br />
customers<br />
(electricity,<br />
gas,<br />
telecommun<br />
ication,<br />
postal<br />
services)<br />
<strong>Services</strong><br />
such as<br />
contracts<br />
with liberal<br />
professions<br />
and<br />
craftsmen<br />
Compensatio<br />
n for<br />
improper<br />
information<br />
supply<br />
Compensatio<br />
n for<br />
incomplete/in<br />
sufficient<br />
performance<br />
For nonperformance<br />
and pain and<br />
suffering<br />
(package<br />
tours) 370<br />
Air carrier: in<br />
case of delay<br />
and<br />
cancellation<br />
371 ,<br />
Railway<br />
undertaking<br />
envisaged for<br />
delays 372<br />
Liability of<br />
investment<br />
firms for tied<br />
agents 373<br />
Energy:<br />
information<br />
on<br />
compensatio<br />
n rights;<br />
Postal<br />
services<br />
where<br />
warranted<br />
(routing<br />
times,<br />
regularity,<br />
reliability),<br />
system of<br />
reimburseme<br />
nt and /or<br />
compensatio<br />
n 374<br />
370 Article 5 of Directive 90/314/EEC on package tours and ECJ, 12.3.2002, C-168/00, Simone<br />
Leitner, ECR 2000, I-2631.<br />
371 Article 7 of Regulation 261/2004.<br />
372 COM (2004) 143 final, Article 15.<br />
373 Article 23 of Directive 2004/39/EC on financial instruments.<br />
374 Article 19 Directive 2002/39/EC, although <strong>the</strong> Directive does not impose an obligation of<br />
compensation, but presupposes its existence.<br />
120
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