Services Standards: Defining the Core Consumer Elements ... - ANEC

Hans-W. Micklitz
standard EN 13724 on apertures of private letterboxes and letter plates does
not provide for liability rules in case of theft, for example.
Apertures of
private
letterboxes
and letter
plates
Requiremen
ts and test
methods
EN 13724
Quality of
service
Measureme
nt of transit
time of endto-end
for
single piece
priority mail
and first EN
13850
Guide to
implementat
ion of EN
13850
Quality of
service,
Measureme
nt of
complaints
and redress
procedures
EN 14012
Quality of
service,
Measureme
nt of loss of
registered
mail and
other types
of postal
service
using a
track and
trace
system
EN 14137
Quality of
service
Measureme
nt of transit
time of endto-end
for
single piece
non-priority
mail and
second
class mail
EN 14508
Right to
withdrawal
and
cancellation
rights
Compensatio
n for
improper
information
supply
Compensatio
n for
incomplete/in
sufficient
performance
4.2 defines
minimum
period before
an item is
considered to
be lost or
substantially
delayed, but
no concrete
compensatio
n is
discussed
Joint/subsidia
ry liability in
trilateral
contracts
Liability for
personal
injury and
belongings
170