ASPECTS OF TOTAL QUALITY MANAGEMENT APPLIED IN ...

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Annals of the University “Constantin Brâncuşi”of Tg-Jiu, No. 1/2008, Volume 2, ISSN: 1842-4856 5. Harris, L., Barriers to Market Orientation: The View from the Shopfloor, Marketing Intelligence and Planning, March-April 1998; 6. Porter, M. E., Competitive Strategy: Techniques for Analyzing Industries and Competitors, New York: Free Press, 1980; 7. Porter, M. E., The Competitive Advantage of Nations, The Free Press, A Division of Macmillan, Inc, NY, 1990, p.258 8. Scherer, F.M., Industry Structure, Strategy and Public Policy, Harper Collins College Publishers, New York, 1996; 9. Urban, Glen L., and Steven H. Star. Advanced Marketing Strategy, Englewood Cliffs, NJ: Prentice Hall, 1991; 10. http://www.pfcenergy.com. 14
Annals of the University “Constantin Brâncuşi”of Tg-Jiu, No. 1/2008, Volume 2, ISSN: 1842-4856 AUDITUL <strong>IN</strong>TERN, ELEMENT CHEIE AL STANDARDULUI ISO 9000 Prof. univ. dr. Popescu Daniela, Universitatea din Craiova După ce politicile, procedurile şi instrucţiunile de muncă au fost concepute şi implementate, se vor efectua verificări pentru a ne asigura că sistemul funcţionează normal şi sunt obţinute rezultatele aşteptate. Acest lucru se realizează cu ajutorul auditului intern, care este unul din elementele-cheie ale standardului ISO 9000. Toate elementele sistemului calităţii vor fi auditate cel puţin o dată pe an, iar unele chiar de mai multe ori, în funcţie de necesităţi. Obiectivele auditului Există cinci obiective ale auditului intern. • Să stabilească dacă nivelul calitativ existent este la nivelul celui prevăzut de sistemul documentat al calităţii. • Să iniţieze măsuri corective ca răspuns la manifestarea unor deficienţe. • Să continue urmărirea eliminării deficienţelor semnalate de auditurile anterioare. • Să contribuie la îmbunătăţirea sistemului, oferind informaţii managerilor prin feedback. • Să îl facă pe cel auditat să se concentreze asupra procesului pe care îl desfăşoară astfel încât acesta să propună eventuale măsuri de îmbunătăţire a activităţii. Auditorul Auditurile trebuie să fie efectuate de persoane calificate, care au făcut cursuri de pregătire referitoare la principiile şi procedurile auditului. Pentru a fi capabil să desfăşoare un audit eficient, un individ trebuie să posede aptitudini de comunicare orală şi scrisă, să fie un bun ascultător şi să ştie să-şi noteze ce este esenţial. De asemenea, mai trebuie să aibă capacitate de concentrare asupra sarcinii de realizat, atenţia să nu-i fie distrasă de alte activităţi care au loc în acelaşi timp, să fie un fin observator, să ştie să pună întrebări şi să poată separa faptele relevante de cele irelevante. Auditorul trebuie să fie obiectiv, sincer şi imparţial. Desigur, el trebuie să dispună şi de o bună cunoaştere a standardelor. Tehnicile 15
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