ASPECTS OF TOTAL QUALITY MANAGEMENT APPLIED IN ...

Annals of the University “Constantin Brâncuşi”of Tg-Jiu, No. 1/2008, Volume 2,
ISSN: 1842-4856
STUDY CONCERNING THE STIMULATION OF THE EMPLOYEES FROM
ROMANIAN SMALL AND MEDIUM ENTERPRISES
Grădinaru Puiu, Ph.D. Reader, Faculty of Economic Sciences,
University of Piteşti
ABSTRACT
Suite à l’investigation de 112 compagnies, l’étude se propose d’évaluer les aspects suivants:
- la hiérarchisation des principales catégories de stakeholders en fonction de l’impact a l’egard des résultats des
firmes;
- la relation management – employées;
- la motivation du personnel;
- la manière dont on perçoit les ressources humaines;
- la hiérarchisations des valeurs dans une compagnie.
The number of companies examined during the survey was 112, the sample being made up
in approximately equal proportions of microenterprises (35%), small enterprises (31,67%) and medium
enterprises (33,33%), these SMEs (small and medium enterprises originating from all the 8
development areas and operating in all the economic fields (pictures 1, 2 and 3).
The survey carried out by CNIPMMR aimed at, among others, elaborating an hierarchical
system, using a 1 to 10 scale (1-minimum, 10–maximum) for the main categories of stakeholders
according to the impact on the companies’ results. Managers ranged the first (with an average of
5,92), being considered the most important category of stakeholders. This result can be explained
through the sample structure that includes in an overwhelming proportion high level and average level
managers. On the second place as importance, according to the survey results, there are the employees
(average of 5,67), a result that corresponds to the concepts internationally transmitted, according to
which the companies succes relies to a continuously increasing extent on the quality of human
resources. Next to the employees there are the customers (with an average of 5,38), a fact which
reveals the continuously marked orientation of the Romanian companies towards the market, towards
providing services and products that correspond to the clients’ requirements. On the following positions
there are the owners, the competitors, the suppliers and the banks. The last positions are held by
local authorities, local community and unions (picture 4).
33,33% 35,00%
Microenterprises
Small companies
Medium companies
31,67%
Picture 1 The sample structure acording to the companies size
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