ASPECTS OF TOTAL QUALITY MANAGEMENT APPLIED IN ...

Annals of the University “Constantin Brâncuşi”of Tg-Jiu, No. 1/2008, Volume 2,
ISSN: 1842-4856
Completion of the management by the controlling means the active collaboration to the leading
and renewal of the organization by the problems “behind” the management decisions. Controlling
initiates organizational processes for discussions and opinion making, takes the responsibility of these
processes and intervenes in the decisional crisis, has an essential to planning the future of the
organization.
Services offered by the controlling to support management are:
• offering information to the management
• counseling in different problems or situations.
All these services that are offered to the management can be summarized under the name of the
function of controlling informing.
3.2. Coordination
For presenting the coordination function it is necessary first the presentation of the subsystems
that are components of the management system:
• Subsystem of values
• Subsystem of planning and subsystem of control
• Subsystem of information transfer
• Organizational subsystem
• Subsystem of personnel coordination
Management system must coordinate efficiently the activities of the operational system.
Controlling coordinates the management system and also its subsystems but it is developed only in the
organizations that are oriented towards planning and control.
Some writers tried to emphasize coordination as the unique function of controlling but the way
in which controlling completes the management and especially in offering services to management
shows that not all problems of controlling can be seen under the aspect of coordination.
3.3. Innovation
Innovation is another function of controlling, found under the aspect of controlling participation
to the management process.
Innovation function of controlling comes from the need of continue adapting and renewal of the
organization. In the first plan are situated the strategic innovative decisional processes that settles the
basis for assuring the organizational existence.
Controlling intervenes in these processes because:
• decisional practices are characterized by conflicts, dynamic environment and are
influenced often by the personal objectives of the participants to decisions.
• there are changing behaviors, uncontrollable of the decision participants that are trying
to represent their own interests.
From this comes the need of controlling intervention depending of the decisional situation in
these strategic innovative decisional processes.
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