ASPECTS OF TOTAL QUALITY MANAGEMENT APPLIED IN ...

3.4. Informing
Annals of the University “Constantin Brâncuşi”of Tg-Jiu, No. 1/2008, Volume 2,
ISSN: 1842-4856
Ensuring the coordination capacity, of the anticipation one, adapting and reaction are based on
information. Every process of establishing the objective and also every decisional process are
established by preliminary informational processes.
Creation of the informational concordance helps the other functions of controlling.
Information is coming from the interior and also from the exterior of the organization and is
going to be available to the management in a formal way.
The central point of the controlling system is represented by the information transfer, the
controlling being responsible of the constituting and functioning of the system, and also obtaining
information, their processing and transmission.
First of all it is necessary to determine the need of information, to cover the request of
information from management. And for the management to achieve its tasks it must receive
periodically the necessary information that has to be exact and actual,
Controlling takes care of the coordination of information transfer and does have as a task
establishing the necessary fund data. It is based on the processing of the main data, its analysis and
interpretation.
Through the reporting system controlling transmits the information to the positions where
appears the information, at the positions where it must be used, but controlling can have the function of
informing only when it has the right to do it, so when it is possible the access to different
compartments.
For management the information from controlling is very important, they can make possible the
management transparency and an activity influence in the direction of achieving the organization
objective.
4. Conclusions
Summarizing the information obtained from the theoreticians and practitioners our conclusion
is that, controlling is the managerial instrument based on a set of rules applied towards achieving the
organizations objective.
The controller offers the manager, with which he forms a team, information about the real
situation of the organization, suggesting in time that an intervention is necessary and how it should be
done.
We observe that through implementing and application, controlling offers a set of advantages to
the company:
• it offers a better and clearer economic foundation for management decisions;
• it helps not only identify but even understand considerable deviations from the planned
evolution;
• it is constantly known weather all is going according to plan;
• it helps create good coordination between different branches of the organizations and help keep
them informed;
• through all it does controlling eases significantly the work of the manager who:
o will know exactly the status of the organization;
o will know why a certain situation has been reached;
o will know what measures must be applied towards attaining the desired result;
• risk is decreased and administered in the uncertain medium if Romanian business;
• different categories of economic interests of stakeholders are harmonically combined;
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