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GSC Sentinel-2 PDGS OCD - Emits - ESA

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<strong>GSC</strong> <strong>Sentinel</strong>-2 <strong>PDGS</strong> <strong>OCD</strong><br />

Issue 1 Revision 2 (draft) - 25.07.2010<br />

GMES-GSEG-EOPG-TN-09-0008<br />

page 306 of 350<br />

6.16.3.4 Second-Line Support-Desk<br />

This scenario stands for the management of expertise user support requests routed from the<br />

First-Line Support-Desks of <strong>ESA</strong>’s MMUS or of the CDS.<br />

The MPA function receives expertise support requests for investigation of potential anomalies<br />

observed by the users. Based on the support request the MPA operator possibly supported<br />

by expert teams defines and starts an investigation including:<br />

Registering and characterisation of the support request;<br />

Review of the available quality control reports relevant to the investigation;<br />

If needed, access to the related products via the MMUS data-access services and adhoc<br />

investigation on the reported anomaly by performing specific inspections and<br />

quality control checks.<br />

In case the investigation leads to highlighting a new problem (e.g. on the instrument<br />

configuration, on the <strong>PDGS</strong> configuration, on the system operations, etc) corrective actions<br />

are triggered (e.g. mission configuration change, system anomaly reporting, etc).<br />

The conclusions on the performed investigation are sent to back to the First-Line Support<br />

Desk having triggered the request (MMUS or CDS Support-Desks).<br />

6.16.3.5 Auxiliary Data Conformity Control<br />

This scenario stands for the autonomous verification of the <strong>PDGS</strong> new auxiliary data (OGCD<br />

and OBCD) before the official release (via the MCC function, cf. section 6.14) to the<br />

processing centres (OGCD) and to the FOS (OBCD).<br />

Some auxiliary data that are mandatory for the generation of Level-1 products (e.g. DEM or<br />

the GRIs) is verified (e.g. corrupted format) to avoid problems on the processing chain.<br />

Accordingly the MPA function performs the configured verification prior to the official release.<br />

The MPA function receives the Auxiliary Data and performs the configured compliance<br />

checks. If the performed checks are successful, the Auxiliary Data will be stamped as<br />

compliant and eligible for release, otherwise the distribution will be stopped to prevent<br />

problems on the processing chain.<br />

In addition, the MPA function can provide specific tools to support the expert teams on the<br />

auxiliary data verification activities (e.g. visualisation tools of the Global Reference Images -<br />

GRIs).<br />

Some use cases of this operation scenario are:<br />

Inspection and verification of the Global Reference Images (GRIs): the global<br />

reference images is consider as an external GIPP which will be gradually built through<br />

an appropriate selection of orbits followed by a precise geometric refinement<br />

performed on the basis of spatio-triangulation using <strong>Sentinel</strong>-2 data and an auxiliary<br />

database of ground control points;<br />

New DEMs version update when better accuracy available or due to heavy landscape<br />

modifications by natural disasters;<br />

<br />

Updates on the snow / ice cover global maps.<br />

<strong>ESA</strong> UNCLASSIFIED – For Official Use<br />

© <strong>ESA</strong><br />

The copyright of this document is the property of <strong>ESA</strong>. It is supplied in confidence and shall not be reproduced, copied or<br />

communicated to any third party without written permission from <strong>ESA</strong>.

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