OCTOBER 19-20, 2012 - YMCA University of Science & Technology

Proceedings of the National Conference on
Trends and Advances in Mechanical Engineering,
YMCA University of Science & Technology, Faridabad, Haryana, Oct 19-20, 2012
OFFICE EFFICIENCY ENHANCEMENT THROUGH TPM: AN
EMPIRICAL STUDY
Rajender Kumar 1 , Vikas Kumar 2 , Sultan Singh 3 , S.K.Gupta 4
1 Reseach Scholar, Department of Mechanical Engineering, YMCA Univ. of Science and Technology, Faridabad,
India
2 Associate Prof., Department of Mechanical Engineering, YMCA Univ. of Science and Technology, Faridabad,
India
3 Joint Director, State Board of Technical Education Haryana, Panchkula, India
4
Associate Prof., Department of Mechanical Engineering, FET, MRIU, Faridabad, India.
e-Mail: rajender629@yahoo.com
Abstract
The global economy has become competitive which has made quality as one of the most important factors in an
organization's survival and success. Therefore, the continuous quality improvement becomes compulsive in all
aspects. Total Productive Maintenance (TPM) is a right answer or choice for continuous improvement. TPM has
the permanent features of a business environment to give comprehensive advantage for existence in these
competitive global markets. Moreover, the world over manufacturing has received a great deal of attention in
the recent few years for the improvement in office efficiency efficient utilization of resources, because of the
market becoming customer oriented and low office efficiency affects the today’s cost environment, . This paper
reveals efficiency improvement in office through ‘Office TPM’ which is one of the most important pillars out of 8
pillars. Office TPM has the main objective to make an efficient working in the offices that eliminates losses and
regulate out-put by applying 5’S principles that is CANDO (Cleaning, arranging, neatening, discipline and
order in workplace organization. It should be started after activating four other pillars of AM, Kaizen, PM, and
QM. This will improve the office efficiency in manner of resources utilization, improve productivity, efficiency in
the administrative functions, identify and eliminate losses, curtailment of paper work and efficient use of paper
working, improvement in working environment, and self monitoring by employees in achieving laid objectives
etc.
Keyword: Office efficiency, Environment, Paper work, Work efficiency.
1. Introduction
Quality, as a concept, does not easily fit into any given timeframe. It may be defined as meeting certain set
standards and specification requirements, being suitable for use, or the degree of customer satisfaction. The
journey of quality has passed through significant changes in the previous century. Figure 1 shows the successful
changes in the quality management. The quality improvement enhances the performance efficiency in all the
fields applicable to manufacturing environment [6].
Figure 1. Successful changes in quality management
In today’s competitive era, the manufacturing industry has experienced an unprecedented degree of change
involving drastic changes in management approaches, new products and process technologies, and customer
expectations including supplier attitudes [1]. The global marketplace has witnessed an increased pressure from
customers and competitors in manufacturing as well as service sector due to these rapid changes [4]. The rapidly
changing global marketplace affects in improvements of a company’s performance by focusing on cost cutting,
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