OCTOBER 19-20, 2012 - YMCA University of Science & Technology

Proceedings of the National Conference on
Trends and Advances in Mechanical Engineering,
YMCA University of Science & Technology, Faridabad, Haryana, Oct 19-20, 2012
100
80
60
40
20
2000-03
2003-06
2006-09
2009-12
0
1 2 3 4
Figure 2. Graph showing Chronological Order of all Publications
Conclusion:
There is lot of literature on benchmarking in the last 12 years, as revealed in this literature review. Considering the
publications it can be said that the benchmarking technique has seen a steady growth and appears to be heading
towards maturity level. A scrutiny of the publications show that benchmarking along with many interesting and
diversified applications, have been covered in sufficient detail. These publications can serve a great deal towards
quality improvement. Thus academicians, researchers have a good number of sources in the form of more than 300
articles, to study, discuss and debate over many aspects of benchmarking.
The present review of literature on benchmarking, carried out as a part of on-going research, certain issues which
have not been satisfactorily addressed or not been addressed at all. These issues can be regarded as inadequacies and
they offer scope for further research and exploration.
1. In the first Category, during period of “a” (2000-2003) there is huge number of publications which is research
papers which states that lot of work is done in the particular time and also in the remainining review periods .
2.In the second category(case study), most of the work is done during first and second period that needs more work
in relevant field requires now a time.There will be requirement for study of various case studies of several field that
gives better results for improvement.
3.In the third category, mainly work is done during “b” 2003 to 2006 and remains period needs more effort in the
particular field of general view points.
4.In the fourth category, very less work is done in the review field and during current years more work is needed in
literature field .The more work in benchmarking gives better results in an Industry and organization.
After Reviewing of all these papers we can say that the benchmarking applied in all the field, where for service
quality it is applied on Health sectors,IT,Networking,Hotel Industries,Transports,Tourism,Banking,Food Sevices,
Education,Manufacturing Industries and Public Sectors etc. These all types of Industries are using benchmarking as
applying different tools such as Servqual, Servperf, Qualitometro etc. in which Six Sigma ,TQM, analytical Process
and different Multiple decision techniques etc. are used. These tools improves the efficiency and growth of the
above sectors. The findings of literature review may assist leaders to anticipate potential benchmarking barriers
during the past several years, through extensive efforts, leading firms have come to realize that there is a better way
to focus benchmarking activities for their improvement.
References:
Afdiman anuar & Rosan M.Yusuf (2011), Manufacturing best practices in Malaysian small and medium enterprises.
Benchmarking: An International Journal, 18(3), 324-341.
Baba Md. Deros, Masoomeh Zeinalnezhad, Mohd. Nizam Ab.Rahman and Towhid Pourrostam, A literature review
on Benchmarking, Seminar 3 - AMReG 09, 29 July 2009, Kajang, Selangor, Malaysia
Bindu Gupta (2011) A comparative study of organizational strategy and culture across industry. Benchmarking: An
International Journal ,18(4), 510-528.
Boxwell, R.J. Jr (1994), Benchmarking for Competitive Advantage, McGraw-Hill, New York, NY
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