OCTOBER 19-20, 2012 - YMCA University of Science & Technology

Proceedings of the National Conference on
Trends and Advances in Mechanical Engineering,
YMCA University of Science & Technology, Faridabad, Haryana, Oct 19-20, 2012
translating customer desires (for example, the ease of writing for a pen) into design characteristics (pen ink
viscosity, pressure on ball-point) for each stage of the product development (Rosenthal, 1992).
• Quality Improvement Teams: Quality improvement teams provide a mean of participation for employees in
quality decision – making. They aids in employee development, leadership, problem solving skills and lead to
quality awareness which is essential for organizational change.
• Statistical Process Control: Statistical Process Control is a scientific visual method used to monitor, control
and improve processes by eliminating special cause variation from manufacturing, service and financial
processes. SPC is a key continuous improvement tool.
3.0 conclusions
The use of tools and techniques is a vital component of any successful improvement process. These tools and
techniques can only be beneficial for any manufacturing industry after the proper training of their employees so that
they understand these tools effectively. Therefore, the use of tools and techniques for quality improvement is
necessary for quality improvement. The weakness of certified firms is a lack of support for and commitment towards
the use of tools and techniques for quality improvement, mainly regarding the basic tools; on the other hand, it must
also be admitted that there are some companies that have not benefited from and improved their performance by
using these techniques and tools. The solution can be found in a higher managerial commitment, promoting their use
among all the employees, together with a planning and training process covering teamwork methods and the use of
these tools and practices. In other words, managers may encourage a higher number of employees to use these
techniques in a way that benefits the whole firm. The paper describes all major quality tools and techniques
necessary for quality management in manufacturing industry.
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