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OCTOBER 19-20, 2012 - YMCA University of Science & Technology

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Proceedings <strong>of</strong> the National Conference on<br />

Trends and Advances in Mechanical Engineering,<br />

<strong>YMCA</strong> <strong>University</strong> <strong>of</strong> <strong>Science</strong> & <strong>Technology</strong>, Faridabad, Haryana, Oct <strong>19</strong>-<strong>20</strong>, <strong>20</strong>12<br />

27. Burnham, J.M. (<strong>19</strong>87), ``Some conclusions about JIT manufacturing'', Production and Inventory<br />

Management, Vol. 28 No. 3, 3rdquarter, pp. 7-11.<br />

28. Hernandez, A. (<strong>19</strong>89), Just In Time Manufacturing, Prentice-Hall, Englewood Cliffs, NJ.<br />

29. Stonebraker, P.W. and Leong, G.K. (<strong>19</strong>94), Operations Strategy, Focusing Competitive<br />

Excellence, Allyn and Bacon, Needham Heights, MA.<br />

30. Fitzsimmons, J.A. and Sullivan, R.S. (<strong>19</strong>82), Service Operations Management, McGraw-Hill, New<br />

York, NY.<br />

31. Fitzsimmons, J.A. and Fitzsimmons, M.J. (<strong>19</strong>94), Service Management for Competitive<br />

Advantage, McGraw Hill, New York, NY.<br />

32. Krajewski, L.J. and Ritzman, L.P. (<strong>19</strong>99), Operations Management Strategy and Analysis,<br />

Addison Wesley, Reading, MA.<br />

33. Byard, J.B. (<strong>19</strong>87), ``Why using just-in-time is getting back to basics for American industry'',<br />

Industrial Engineering, Vol. <strong>19</strong> No. 8, pp. 43-4.<br />

34. Carmen, J.M. and Langeard, E. (<strong>19</strong>80), ``Growth strategies for service firms'', Strategic<br />

Management Journal, No. 1, January-March, pp. 7-22.<br />

35. Chase, R.B. and Tansik, D.A. (<strong>19</strong>83), ``The customer contact model for organizational design'',<br />

Management <strong>Science</strong>, Vol. 29 No 9, pp. 1037-50.<br />

36. Chase, R.B., Aquilano, N.J. and Jacobs F.R. (<strong>19</strong>98),Production and Operations Management,<br />

Irwin/McGraw Hill, New York, NY.<br />

37. Chase, R.B. and Stewart, D.M. (<strong>19</strong>93), ``Make your service failsafe'', COMER Working Paper 93-<br />

018R.<br />

38. Khumawala, B.M., Hixon, C. and Law, J.S. (<strong>19</strong>86), ``MRP II in the service industries'', Production<br />

and Inventory Management journal, 3rd Quarter, pp. 57-63.<br />

39. Wasco, C.W., Stonehocker, R.E. and Feldman, L.H. (<strong>19</strong>91), ``Success with JIT and MRP II in a<br />

service organization'', Production and Inventory Management Journal, 4th Quarter, pp. 15-21.<br />

40. Rosen, D.L. (<strong>19</strong>90), The Measurement and Modeling <strong>of</strong> Quality in Service Organizations,<br />

unpublished PhD Dissertation, <strong>University</strong> <strong>of</strong> South Carolina.<br />

939

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