OCTOBER 19-20, 2012 - YMCA University of Science & Technology

Proceedings of the National Conference on
Trends and Advances in Mechanical Engineering,
YMCA University of Science & Technology, Faridabad, Haryana, Oct 19-20, 2012
Table 1. Gap amongst Supply Chain Echelons
Sr. No. Gap Type Between
1 Gap 1F Forward Supplier and Organization
2 Gap 1R Reverse Organization and Supplier
3 Gap2F Forward Organization and Distributor
4 Gap 2R Reverse Distributor and Organization
5 Gap 3F Forward Distributor and Retailer
6 Gap 3R Reverse Retailer and Distributor
7 Gap 4F Forward Retailer and Customer
8 Gap 4R Reverse Customer and Retailer
Conclusion
The model proposed is an attempt to measure the service quality in supply chain considers the unidirectional and
bidirectional gaps, their interdependence and may be interrelationship. This paper also indicates that dissatisfy
customers affect whole supply chain. This paper may be considered as an attempt to enlighten the specific gaps
in SQSC and will help researchers and practitioners to find the gap in their supply chain and to increase the
efficiency of their supply chain though there is a need for empirical validation of the model and need for further
study to check whether these gaps vary with functional responsibilities or products of different industries.
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